Easy Returns and Exchanges
Gallery of Oriental Rugs offers a 30-Day Risk-Free In-Home Trial on every rug we sell, except for customized rugs, products sold through Clearance Sales and rug pads that have been opened. If you are unhappy with your purchase for any reason, you may return it – no questions asked. You are responsible for payment of the return shipping charges.
Please obtain your return authorization (RA#) by sending an e-mail to firstname.lastname@example.org. Once you receive your Return Authorization Number (RA#) you must attach it to the item wrapped in its original packaging (or equivalent) and use a trackable carrier of your choice (UPS, FedEx, etc.) to ship the item to our warehouse:
Gallery of Oriental Rugs
4101 Oleander Drive
Wilmington, NC 28403
IMPORTANT: We highly recommend you insure your return shipment with the carrier you select for its full purchase price to protect against loss or damage in transit. We are not responsible for lost or damaged packages being returned to us. In addition, you are responsible for filing claims with the carrier you use in case of loss or damage.
Notes on returns
Do not fold, staple or tape any surfaces of the item or rug
The returned item must be in new condition. If it is soiled or damaged, it will be refused.
No returns will be accepted without a Return Authorization Number (RA#). Returns that are received without RA # will incur a 25% service fee.
No returns will be accepted after the 30-day trial period has expired.
Clearance Sale Rugs, personalized, custom-made and sample items are not returnable unless there is damage or a defect. In that case, we will gladly provide you a replacement. Rug pads that have been opened may not be returned for credit.